Frequently Asked Questions

HOW DO I MAKE CHANGES TO MY ORDER?
We want you to be completely satisfied with your shopping experience. Changes once an order is placed cannot be guaranteed, but we will do our best to help! To modify an order you've already placed, please contact us via chat, email (ContactUs@CapeCodCollection.com) or call us at 508-685-0109 and tell us what you’d like to have changed.

HOW DO I CANCEL MY ORDER?
Please contact our customer service team by clicking here (ContactUs@CapeCodCollection.com). Be sure to state that you would like to cancel your order in the "Subject" field, and include your name and the order number in the "Description" field.

It's best to reach out as soon as possible if you want to cancel orders. Once the order ships, we no longer have the power to cancel or recall orders.

Cape Cod Collection takes pride in delivering quality merchandise and we want you to be satisfied with your purchase.

HOW DO I PROCESS A RETURN?
To read our full return policy, and to submit a return, visit our return page here.

HOW DO I TRACK MY ORDER?
If you have an account, sign in and hover over your account settings dropdown in the upper right-hand corner of the page (next to the cart icon). Click on "Orders" and you'll see all of your pending and fulfilled orders. From there, you can see if your order is processing, shipped, or delivered.

We'll also send you a shipment notification email once your order ships from our warehouse. In that email is a package tracking number. Click the tracking number, and it will redirect you to the courier's website where you can keep track of your order.

HOW DOES YOUR CART WORK?
The cart icon at the top right corner of the page is your cart. The number will tell you how many items are in the cart.

From here, you can edit quantities of the items in your cart by clicking the cart and pressing the + or - buttons.

If you want to remove an item completely, change the item quantity to 0 by clicking the - or click the X or trash icon in the top right.

Click the "View Cart" button to see your cart in full page view.

If you decide that you want to checkout, the "Checkout" button below your items.

HOW DO I KNOW IF MY ORDER SHIPPED?
We'll send you two emails once you make your purchase.

1. Order Confirmation - We'll send this email to you as soon as our system accepts your order. This email will usually be sent within minutes of your order. Please contact us if you haven't received this email and we'll double-check to see if your order is in our system.
2. Shipping Confirmation - We'll send this email as soon as your order leaves our warehouse. It will come with all the requisite tracking information so you'll be informed of the ETA and shipping progress of your order. Depending on the shipping option you choose, it may take a few days to receive this email. If it's been a few weeks and you haven't received your order OR this email, please contact us and we'll look into the issue for you.